Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website at solutionmonsters.com and the SCOPE platform (collectively, the "Services") operated by SolutionMonsters LLC ("SolutionMonsters," "we," "us," or "our"). By creating an account or using our Services, you agree to these Terms and our Privacy Policy.

2. Description of Services

SolutionMonsters provides a field service management platform (SCOPE) designed for trades businesses including HVAC, plumbing, electrical, roofing, landscaping, and general contracting. The Services include job scheduling, dispatch, invoicing, customer management, team communication tools, and related features.

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding contract to use our Services. By using the Services, you represent and warrant that you meet these requirements. If you are using the Services on behalf of a business, you represent that you have authority to bind that business to these Terms.

4. Account Registration

To access certain features, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Keep your login credentials confidential and not share them with unauthorized parties
• Notify us immediately at [email protected] if you suspect unauthorized access to your account
• Take responsibility for all activity that occurs under your account

5. Subscription Plans and Billing

Access to SCOPE requires a paid subscription. By subscribing, you agree to:

• Pay the applicable fees as described on our pricing page at the time of purchase
• Provide valid payment information and authorize us to charge your payment method on a recurring basis
• Understand that subscription fees are billed in advance and are non-refundable except as described in Section 6
• Accept that we may change pricing with at least 30 days' advance notice to your registered email address

6. Cancellation and Refunds

You may cancel your subscription at any time from your account settings or by contacting us. Upon cancellation:

• Your access continues through the end of the current billing period
• No partial refunds are issued for unused time in a billing period
• Refund requests for extenuating circumstances are reviewed on a case-by-case basis — contact us within 7 days of a charge to request a review
• Upon account closure, your data will be retained for 30 days before permanent deletion, during which you may export it

7. Acceptable Use

You agree to use the Services only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the Services to transmit spam, malware, or any unlawful content
• Attempt to gain unauthorized access to any part of our systems or another user's account
• Reverse-engineer, decompile, or disassemble any part of the Services
• Resell or sublicense the Services without written permission from SolutionMonsters
• Use the Services in a way that could damage, disable, or impair our infrastructure
• Collect or harvest any personally identifiable information from other users

We reserve the right to suspend or terminate accounts that violate these guidelines without notice.

8. Your Data

You retain ownership of all data, content, and information you input into SCOPE ("Customer Data"). You grant SolutionMonsters a limited, non-exclusive license to store, process, and display your Customer Data solely as necessary to provide the Services. We do not sell your Customer Data to third parties. For details on how we handle your data, see our Privacy Policy.

9. Intellectual Property

All software, designs, trademarks, logos, and content comprising the Services (excluding Customer Data) are owned by SolutionMonsters LLC or its licensors. Nothing in these Terms grants you ownership of any SolutionMonsters intellectual property. You may not use our trademarks or branding without prior written consent.

10. Third-Party Integrations

The Services may integrate with or link to third-party tools and services. SolutionMonsters is not responsible for the practices or content of those third parties. Your use of third-party integrations is subject to those parties' own terms and privacy policies.

11. Uptime and Service Availability

We target 99.5% uptime for the SCOPE platform and will communicate planned maintenance in advance. However, we do not guarantee uninterrupted service. Unplanned downtime caused by factors outside our reasonable control — including third-party infrastructure failures — does not entitle you to refunds, though we will work to restore service as quickly as possible.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOLUTIONMONSTERS DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOLUTIONMONSTERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100 USD.

14. Indemnification

You agree to indemnify, defend, and hold harmless SolutionMonsters LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law provisions. Any disputes arising under these Terms shall be resolved through binding arbitration administered under the American Arbitration Association's Commercial Rules. Each party waives the right to a jury trial. You and SolutionMonsters agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class or representative action.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page and notify active subscribers via email at least 14 days before material changes take effect. Continued use of the Services after the effective date of updated Terms constitutes your acceptance of the changes.

17. Contact Us

If you have questions about these Terms, please contact us at:

SolutionMonsters LLC
[email protected]