Your privacy matters to us. This Privacy Policy explains how SolutionMonsters LLC collects, uses, and protects your personal information when you visit our website or use the SCOPE platform. If you have any questions, contact us at
[email protected].
1. Who We Are
SolutionMonsters LLC ("SolutionMonsters," "we," "us," or "our") operates the website at solutionmonsters.com and the SCOPE field service management platform. We are headquartered in Florida, United States.
2. Information We Collect
- Information you provide directly — name, email, phone, company name, industry, and team size when you request a demo or contact us.
- Account and platform data — job records, customer contacts, invoices, and schedules you enter into SCOPE.
- Payment information — billing details processed securely through our payment provider. We do not store full card numbers.
- Technical and usage data — IP address, browser type, device type, pages visited, and error logs.
- Communications — records of emails and support correspondence.
3. How We Use Your Information
- Provide, operate, and improve the SCOPE platform
- Respond to demo requests and onboard new customers
- Process payments and manage subscriptions
- Send transactional and marketing emails (opt out any time)
- Detect and prevent fraud and security incidents
- Comply with applicable laws
4. We Do Not Sell Your Data
SolutionMonsters does not sell, rent, or share your personal information with third parties for their own marketing purposes.
5. How We Share Information
- Service providers — trusted vendors who help us operate infrastructure, process payments, and deliver email.
- Legal requirements — when required by law or to protect rights, property, or safety.
- Business transfers — in the event of a merger or acquisition, with advance notice.
- With your consent — in any other circumstance with your explicit permission.
6. Data Security
We implement industry-standard measures including TLS encryption in transit, AES-256 at rest, enterprise cloud infrastructure, and access controls. Contact us immediately at [email protected] if you suspect a security issue.
7. Data Retention
We retain your data while your account is active. After closure, Customer Data is available for export for 30 days, then permanently deleted.
8. Your Rights and Choices
You may request access, correction, deletion, or portability of your data, or opt out of marketing emails, by contacting [email protected]. We will respond within 30 days.
9. Cookies and Tracking
We use cookies and similar tracking technologies. See our Cookie Policy for full details.
10. Children's Privacy
Our Services are not directed at children under 13. We do not knowingly collect information from children.
11. California Privacy Rights (CCPA)
California residents have additional rights under CCPA. We do not sell personal information. Contact [email protected] to exercise your rights.
12. Changes to This Policy
We will notify active users via email at least 14 days before material changes take effect.
13. Contact Us
SolutionMonsters LLC
[email protected]
